Careers at Abacus Financial Consultants Ltd
Are you looking for job satisfaction or long term
career development?
Competitive pay and the growth that comes from working within a growing
and challenging environment ?
Abacus
provides advice and solutions for all types of debt related queries.
Experience the difference of working with one of the largest debt management companies in the UK.
We are currently recruiting for the following positions:
Customer Service Officers
Reporting to: Customer Services Manager
This is a great opportunity to become part of the team at Abacus Finance. As a Customer Services Officer you will be responsible for dealing with enquiries from existing clients and their creditors, ensuring the smooth running of the programme with us.
Duties:- You will have your own customer base, answering queries from your customers regarding their management programme with us;
- Liaising directly with your clients' creditors throughout the programme, answering any queries they have and also chasing up information from them on behalf of your clients;
- Perform regular reviews with your clients ensuring the information we are holding is correct and up to date, including their current income and household expenditure levels;
- To perform a Welcome Call with your new clients ensuring any further queries are answered once the programme has started;
- To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
Senior Advisors
Reporting to: New Client Manager
Responsible for dealing with enquiries from the public in response to our advertising, advising them on the best solution to their financial situation.
Duties:
- To take details from the client regarding their current credit commitments, income and expenditure;
- To suggest the best solution to the client based on the information taken;
- To explain the process of debt management and agree a suitable repayment level based upon the information taken;
- To agree a payment date with the customer and ensure a full understanding of the programme;
- To follow up with client any further queries once information is received and to ensure this is returned to us in readiness for the programme to commence as agreed;
- To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
New Enquiries Personnel
Reporting to: New Enquiries Manager
Responsible for dealing with enquiries from the public in response to our advertising.
Duties:
- To take initial details from incoming calls and internet enquiries;
- To transfer suitable calls to our Senior Advisors or Lending Department based on initial details taken;
- To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
Credit Controllers
Reporting to: Credit Control Manager
Responsible for dealing with payment enquiries from existing clients, ensuring clients are maintaining their correct payment to us on time and reworking the payment schedule where the client has a change in circumstances.
Duties:
- Answering queries from customers regarding their payments towards their management programme with us;
- Ensuring the agreed payment is made to the programme in full and on time;
- Perform an initial check with our clients on commencement of the programme ensuring the information we are holding is correct and that the payment method chosen by them is correctly in place with us;
- Where clients do miss payments to the programme, arrangements are to be made with them to resume payments in full and where possible to make up arrears;
- Where clients have a change in circumstances and can no longer continue their payment to the programme at the current level, arrangements are made to adjust the payment to an affordable amount by performing a review of their income and expenditure details. The same is to be done where clients can afford to increase their payments to their programme with us;
- To deal with our customers in a friendly and professional manner and in line with the Company's standards and procedures.
Inside our Office, In Timperly near Manchester
All posistions require the following Skills and Experience:
- Call centre experience or training in dealing with customers over the phone;
- Ability to communicate effectively with individuals in a sympathetic manner;
- Ability to prioritise work effectively in a changing environment;
- Self motivated and enthusiastic, target driven, and an ability to work as part of a team with a flexible but organised approach to completing tasks;
- An excellent timekeeper with a flexible approach to working hours incorporating some evening and weekend work.
To Apply:
Please send your CV to:
Abacus (Financial Consultants) Limited
Nelson House, Park Rd, Timperley, Cheshire, WA14 5BZ
FULL JOB DESCRIPTIONS AVAILABLE ON REQUEST.